Identify the employees who generate the highest customer satisfaction and identify the communities and areas where most support is necessary. Identify whether the employees are meeting the needs of their customers.
Uncover the social network within an organization. Identify the desired behaviours of employees, and employees with specific subject expertise. Find the distribution of employees across different communities over time, and the key topics discussed in those communities.
SociaLens is a Enterprise Ireland Commercialisation project that finished on April 2013. SociaLens uses novel analytics developed by researchers of National University of Ireland Galway and University College Dublin, which can automatically analyse and diagnose the health of complex social or collaborative networks.
The core of the final prototype of SociaLens is a cross-platform social media diagnostic suite, providing deep and automated analysis and diagnosis capabilities for social platforms in quasi real time for a range of application areas.These application areas that SociaLens can benefit are the following:
The aforementioned application areas have a common pattern in the sense that are inductry sectors that have lots of staff, employ knowledge workers who collaborate at a large scale and a number of them deal with large volumnes of customer support queries via social technologies.SociaLens will be of help to organizations that:
Analysing user behaviours and assigning users to predifined rolesback
Exploring topical tags in community content and comparing tags over different time periods back
Identifying the users with highest authority and reputationback
Analysing the interactions and roles in the communityback
Comparing communities based on different features and time periodsback
Mining of non-explicit communities based post-reply graph on the communitiesback
Analysing related users, expertise topics, posting activity and community participationback
Identifiying the expert in a particular area of interestback
Principal Investigators: Dr. Conor Hayes and Dr. Derek Greene.
Project Management team: Marc Mellotte and Yolanda Cobos Campos.
Development team: Guido Cecilio, Marek Jozwowicz and Hugo Hromic.
Postdoctoral Researcher: Dr. Donn Morrison.
If you are interested in SociaLens, in knowing more about the project and the involved research, in trying out the system, in learning about the commercialisation possibilities, etc., please fill in the below form, and the SociaLens team will try to contact you back as soon as they are available.
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